Subject: New Reply Received - My Account
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 18 Apr 2021 11:01:34 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  My Account  Ticket comment <div id="yiv3487904266"><div id="yMail_cursorElementTracker_1618743567407">To MAX support team,<div id="yiv3487904266yMail_cursorElementTracker_1618743426498"><br></div>
<div id="yiv3487904266yMail_cursorElementTracker_1618743427286"><br></div>
<div id="yiv3487904266yMail_cursorElementTracker_1618743429236">I have done all this steps again. Still the problem is same. The mobile application for MAX is not accepting new password. </div>
<div id="yiv3487904266yMail_cursorElementTracker_1618743493121"><br></div>
<div id="yMail_cursorElementTracker_1618743579784">1. <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentIda05232cc-c711-42d6-a635-ff5f923f7fb5" class="inline-image-global inlined-image-cid-a05232cc-c711-42d6-a635-ff5f923f7fb5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMjE0MzI2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.hrv-6Adr5rQqBxLnmtUF9YX5M5xEcyofXUxW-hNgWUE" style="width:100%;max-width:800px"><br>
</div>
<br>
</div>
<div id="yMail_cursorElementTracker_1618743631381">2. Android Mobile App for MAX.</div>
<div id="yMail_cursorElementTracker_1618743631557"><br></div>
<div id="yiv3487904266yMail_cursorElementTracker_1618743494288">3. My registered email id is " [email-masked]"</div>
<div id="yiv3487904266yMail_cursorElementTracker_1618743516128"><br></div>
<div id="yiv3487904266yMail_cursorElementTracker_1618743522520">4. Country:  U.A.E.</div>
<div id="yiv3487904266yMail_cursorElementTracker_1618743538424"><br></div>
<div id="yiv3487904266yMail_cursorElementTracker_1618743539121">
<br><br><div id="yiv3487904266ymail_android_signature"><a rel="noreferrer" id="yiv3487904266ymail_android_signature_link" target="_blank" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature">Sent from Yahoo Mail on Android</a></div> <br> <div class="yiv3487904266yqt1004142043" id="yiv3487904266yqt11042"><blockquote style="margin:0 0 20px 0"> <div style="font-family:Roboto, sans-serif;color:#6D00F6"> <div></div>
</div>
</blockquote></div>
</div>
</div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 18 Apr 2021 at 10:14, Max</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding:10px 0 0 20px;margin:10px 0 0 0;border-left:1px solid #6D00F6"> <div id="yiv3487904266"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Krish,</div>
<div dir="ltr">
<span dir="ltr" style="background-color:initial;font-family:inherit;font-size:inherit">​</span><div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div>We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:<br><br>1. Click on "Forgot Password" Link on the login window.</div>
<div>2. Enter your registered email address (in small letters).</div>
<div>3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received.</div>
<div>4. Click on the password reset link and change your password.</div>
<div>5. You can login now with your new password</div>
<div> </div>
<div>If the same problem persists, please provide us with the following details so that we can forward it for further assistance:<br><br><div>1. Screenshot Of The Issue(If Possible)</div>
<div>2. platform from which you tried to reset the password</div>
<div>3. Registered email address</div>
<div>4. Country of access</div>
<br>Feel free to reach out to us for any further assistance.<br><br><div>We hope this helps and have a great day! Stay Safe!</div>
<div><br></div>
<div dir="ltr">Your Friends,</div>
<div>The Support Team</div>
</div>
</div>
</div></div>

	

</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2416773