Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Apr 2021 15:24:23 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/7alo7KHIROOcLIOKAcdljw~~/AALN9wA~/RgRiWt-gPVcDc3BjQgpgeCCseWB4FmoHUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
<br>
Kindly note that the customer's location is outside our serviceable areas for deliveries. <br>
<br>
It will be sorted with a 3PL.<br>
<br>
Best regards, 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Bassil Thayabeh</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>16/4/2021 7:08 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2405422] - Delivery<br>
 
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<div dir="ltr">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2405422" rel="noreferrer">#2405422</a> ​</div>

<div>
<div dir="ltr">
<div>Hi Team,</div>

<div dir="ltr"> </div>

<div dir="ltr">The customer can be reached on 0532864028, kindly make sure to call the customer and arrange the delivery on a priority.</div>

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<span dir="ltr" style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">​</span>

<div dir="ltr">Problem statement - Late delivery</div>

<div><span dir="ltr" style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif , '-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif">​</span></div>

<div dir="ltr">Order Number: 6293204512</div>

<div dir="ltr">Order Created: 4/6/2021</div>

<div dir="ltr">AWB - SD001612903
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<div>Kindly arrange the delivery for the above order on priority today only as the customer is chasing us for his order.</div>

<div dir="ltr">
<br>
Regards,</div>

<div>Manish</div>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 15 Apr at 6:59 PM <span class="separator">, Essam elsisi &lt;[email-masked]&gt; wrote: </span>

<div dir="auto"><span class="separator">Dear Centrepoint</span></div>
<span class="separator"> </span>

<div dir="auto"> </div>
<span class="separator"> </span>

<div dir="auto"><span class="separator">My No. 0532864028 available 24 H/ i was have order with Zagel company and delivered and call center informed me that Sheeba didn’t delivered to your location so when i make order I didn’t know which company will deliver and i deal with Counterpoint by the way the distribution must be more organized by location. </span></div>
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<div dir="auto"> </div>
<span class="separator"> </span>

<div dir="auto"><span class="separator">Thanks  </span></div>
<span class="separator"> </span>

<div> 
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<div><span class="separator">On Thu, 15 Apr 2021 at 2:54 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>

<blockquote class="gmail_quote" style="margin:0 0 0 0.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
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<div dir="ltr"><span class="separator">Hi Essam,</span></div>

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<div dir="ltr"><span class="separator">Thank you for reaching out to us and giving us the opportunity to serve you.</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on 09/04/21 the following contact number which was provided at the time of placing this order but without success: (966532864028). </span></div>

<div> </div>

<div><span class="separator">We request you to please confirm if this is your correct contact number, if so, please share with us a suitable time to contact you. If not, please share with us your correct contact number so that we can arrange the delivery for you accordingly.</span></div>

<div> </div>

<div><span class="separator">We are looking forward to hear from you soon. Thank you for your help!</span></div>

<div> </div>

<div><span class="separator">Your Friends,</span></div>

<div dir="ltr"><span class="separator">The Support Team</span></div>
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</blockquote>
<span class="separator">-- </span>

<div class="gmail_signature" dir="ltr"><span class="separator">Sent from Gmail Mobile</span></div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/jzbNNp05gnZq7nmht3eNsA~~/AALN9wA~/RgRiWt-gPlcDc3BjQgpgeCCseWB4FmoHUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2405422