Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Tue, 13 Apr 2021 17:31:03 +0000 (UTC)

Hey Manish Kumar ,

You have new message(s) in this group.

Livesalesman Team

M

948365

Mahmoud Emad Elsayed

J

team

Jessie Kathleen Go Caparas

J

why are we replying like this to a simple store return query?

Jessie Kathleen Go Caparas

J

image.png (52.7 KB)

Jessie Kathleen Go Caparas

J

please get this corrected asap - customer is still on chat

Jessie Kathleen Go Caparas

J

@shakeeb.arsalan @apoorv

Jessie Kathleen Go Caparas

J

agent is now replying with the online return policy!

Jessie Kathleen Go Caparas

A

I checked, was assisting him regarding the chat directly and was asking him to check what the customer is saying and then respond accordingly and properly.

Apoorv Joshi

J

store return queries should be pretty basic

Jessie Kathleen Go Caparas

J

like return policy is 14 days providing customer has the invoice and item is still in the original condition

Jessie Kathleen Go Caparas

J

thats it

Jessie Kathleen Go Caparas

J

why is the agent not saying this?

Jessie Kathleen Go Caparas

M

Hi Team, everything going well? any burning issue?

Mohd Imran

M

18 tickets till feb 2021

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

18 tickets till feb 2021

Do you mean third party or all tickets?

Apoorv Joshi

M

wrong window man, sorry

Mahmoud Emad Elsayed

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