Subject: FW: Refund not Processed for Order# 6280049439
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 13 Apr 2021 09:32:18 +0000

Hi team,

Please reply and close ticket# 2287988.

Refund processed on March 24th as per the confirmation below.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohammed Athar <[email-masked]>
Sent: Tuesday, April 13, 2021 12:57 PM
To: Akshay Berry <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohd Zafar <[email-masked]>
Subject: RE: Refund not Processed for Order# 6280049439

Hi Akshay,

I have already received this refund request from Mohammed Mahmoud & this was processed 24th Mar for SAR 98.75 from my side. Please recheck again with the customer & confirm.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, April 13, 2021 11:50 AM
To: Mohammed Athar <[email-masked]<mailto:[email-masked]>>; Mohd Zafar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund not Processed for Order# 6280049439

Hi Athar,

The order is cancelled on March 4th but the refund is still not processed in customer's account

Please assist as we raised it to JIRA team already but as per them they tried initiating refund from our end but the same is not successful. Please check with finance team since this is Paypal transaction and ask them to initiate refund from Payfort back office as we do not have access for the same.

Kindly do the needful as customer has made a complaint in MOC.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

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