Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 13 Apr 2021 08:41:06 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Returns  Ticket comment <div><br></div>
<div><br></div>Show me where is the refund of this item <div><br></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIxMDUxNjEyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.eyexNJRPAJqQQEZjN42u4EWbGdU2q1Usm53gv_uogO0"><br>
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<br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 13 Apr 2021, at 12:37 PM, Khalida Aziz &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Hi,<div><br></div>
<div>Can u plz understand what I wrote you inky refunded one item where under the same order there was two items that I had returned but got refunded for only one other one is not refunded; plz send me proof they you refunded the second item as well so will check from bank <br><br><div dir="ltr">Sent from my iPhone</div>
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<br><blockquote>On 13 Apr 2021, at 11:24 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2383478</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="ltr">Manish Kumar : </div>
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<div dir="ltr">Hi Khalida.</div>
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<div dir="ltr">Accept our full apologies for the inconvenience caused and for the delay.<br><br>We would like to inform you that the value of order No. (9641795669) was returned to the bank on the date(3/22/21), and it may take from 7 to 14 working days for the amount to appear in your account according to your bank’s procedures. If the amount does not appear in your account within the specified time,If you still haven't transferred the amount to you, please share your account statement for which you requested order from(Mar 13, 2021) till today date, please contact us again in order to You are being served to the fullest.<br>Thanks for your cooperation and we appreciate your understanding with us.<br><br>Do not hesitate to contact us with any inquiries.<br><br>Your friends<br>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2383478