Subject: Re: Log in Issue SOP
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, escalations dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Mon, 12 Apr 2021 04:52:20 -0700 (MST)

Hi Jessie, 

As you know, we were doing the basic troubleshooting part from our end. 

Please note that now we have gone through all of the tickets you shared and updated the same to Jira team, also we have updated the canned responses accordingly as advised. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Monday, April 12, 2021 1:30:25 PM 
Subject: Log in Issue SOP 

Hi Team, 

As discussed please ensure that before we raise any JIRA ticket for a log in issue and or password reset concern, let’s follow the steps as per the attached document. 

Please edit the canned response you have for this concern so agents can start using the same moving forward. 

If in case we would need to escalate this case to JIRA after following the SOP and nothing works, please ensure we mention the basic troubleshooting we have done as per the SOP to ensure they are aware that we are following the same. 

Please find the attached cases we have raised as a JIRA ticket which the team needs more clarify. 

Go through each one of them and get them clarified the soonest. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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