Subject: New Reply Received - Store information
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 20:17:29 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Store information  Ticket comment <div dir="ltr">Dear Support Team,<div><br></div>
<div>It has been 24 days since your email, your store in Shuwaikh has still not contacted me. I am not surprised as this has been the same response we have received since the time we purchased our sofa set from your store in December 2017.</div>
<div><br></div>
<div>After making several complaints (you may check your records), our issue has still not been resolved. Which is why, as a last resort, 

we reached out to you. This in turn has proven to be unfruitful.</div>
<div><br></div>
<div>If we knew that a 5 year warranty would only be mentioned as a sales gimmick, we would never have purchased the sofa set. After our first complaint, we have been informed by your technical team, that this sofa is not in production and that they are unable to do anything about it. So please explain, how can you sell an item with a 5 year warranty, which cannot be repaired even after a year? We have not asked for a replacement, but only for it to be repaired. Which has not been done since our first complaint, that has resulted in further deterioration in the condition of the sofa today.</div>
<div><br></div>
<div>We do not expect such service from a renowned company like Landmark. We do not wish to take further measures, as we trust you will take immediate action. We will wait to hear from you this week, if not, we will be forced to take further action in the consumer court.</div>
<div><br></div>
<div>Regards,</div>
<div>Randall.</div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 19, 2021 at 11:15 AM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Hi Randall,<div><div dir="ltr">
<div><br></div>
<div>Thank you for contacting us.</div>
<div><br></div>
<div>We apologise for the delayed response and for the inconvenience caused to you.</div>
<div><br></div>
<div>We are truly sorry to hear that you were not assisted properly by our store staff member. This is surely not the experience we want our customers to have when they shop with us. </div>
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<div>We have now forwarded the feedback to our store and they are surely going to take it into the consideration.</div>
<div><br></div>
<div>Please do not hesitate to reopen this ticket or open a new one if you need any further assistance.</div>
<div><br></div>
<div dir="ltr">Your friends,</div>
<div>The Support Team </div>
</div></div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2254884