Subject: New Reply Received - Re: Complaint for our order number: 8396433267
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 09 Apr 2021 19:12:44 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Re: Complaint for our order number: 8396433267  Ticket comment <div>Dear Sir,</div>
<div><br></div>
<div>This happened by itself and the metal piece came out within 6 months.</div>
<div><br></div>
<div>We trusted Homecentre for quality and hope that it will be rectified as soon as possible.</div>
<div><br></div>
<div>Please do the needful as it is a manufacturing defect that the metal was not fixed carefully while manufacturing the bedset.</div>
<div><br></div>
<div>I will wait for positive and prompt feedback. Else, I will have to escalate further.</div>
<div><br></div>
<div>Need immediate solution within 2 working days.</div>
<div><br></div>
<div>Thanks,</div>
<div>Samad Kareem<br><br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 8 Apr 2021, at 11:06 AM, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Samad,</div>
<div><br></div>
<div dir="ltr">Thank you for your patience.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We have heard back from our team and we sincerely apologize however, the item only covers manufacturing faults under warranty. The issue that you are facing is due to usage and it is not repairable.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We won't be able to arrange refixing for this issue. Please also find attached the images which were taken when the items were delivered to your location.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We hope you will understand and have a great day! Stay Safe!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
</div>
<div>​<br>
</div>
</div>

	

</div>
<div>&lt;PHOTO-2021-04-06-09-08-21 (3).jpg&gt;</div>
<div>&lt;PHOTO-2021-04-06-09-08-21 (2).jpg&gt;</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1391099