Subject: Late refund (Cancelled RMA) /6288116686
From: PRINCE MALIK <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Manish Kumar <[email-masked]>
Date: Thu, 8 Apr 2021 05:19:39 -0700 (MST)

Hi Team, 

Ticket-2369798 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: 25 Mar, 2021 
Order ID: 6288116686 
RMA:1000720048 
Tracking ID:46420309040 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Prince