Subject: Re: WWD Damaged Item - 9636867068
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, sachin maheshwari <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 8 Apr 2021 02:54:33 -0700 (MST)

Hi Team, 

Kindly assist to arrange refixing on the below case. Getting no updates from WWD team on this, please also find attached the image which customer shared regarding the issue. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, April 4, 2021 2:43:28 PM 
Subject: WWD Damaged Item - 9636867068 

Hi Team, 

Escalated on Mar 20 and follow up on Mar 31, but there is no update. Kindly assist. 

Problem Statement: Damaged WWD Item BABYSHOP TEAM 

Order Date: Feb 20, 2021 
Order ID: 9636867068 
Tracking ID: 15914599636867068 
Delivery Date: Feb 22, 2021 
Assistance Required: Need Urgent Assistance 

Issue Description: The customer has shared the image of the item 158119986 - - Juniors Charlotte Baby Crib and complaining that the sliding bar is not working properly. Kindly arrange a visit for a technician to have a look at it for repair. 

Regards, 
Nikhil.