Subject: Re: Refund approval -6497020487
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 8 Apr 2021 01:48:16 -0700 (MST)

Hi Team, 

Issue statement: refund approval / lost shipment 

Order ID: 6497020487 
Order Created: Jun 4, 2020 
AWB: S001436557050 
Total Price: SAR296.00 

Issue description: The customer confirmed that the he went back to Egypt without receiving the shipment and as per him the courier partner confirmed with him that he can receive the shipment after he returns back or he can send any friend to receive the item on his behalf, However the courier refused to give the sitem to the customer's friend. 
Now the shipment is marked as delivered and the Courier team shared with us POD (PFA), we shared the same with the customer and still he is denying receiving the shipment. 

Customer's history: It is the customer's first order with us. 

Case history: The customer reached out to us on March 25th , and till now he is chasing us for the same after we pushed back and shared the POD with him. 

Thanks & Regards. 
Shakeeb