Subject: New Reply Received - WRONG ITEM DISPATCH (ORDER # 9647794772)
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 08 Apr 2021 05:49:08 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  WRONG ITEM DISPATCH (ORDER # 9647794772)  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Sir,</div>
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<div class="MsoNormal">Its not size issue, you dispatched wrong color, we ordered white, but I received black. If need proof pls. refer attached picture.</div>
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<div class="MsoNormal">I tried to return in online &amp; store as well, but they are not accepting, since its undergarment.</div>
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<div class="MsoNormal">Why dispatched wrong item, if no stock you should have cancel the order before dispatch.</div>
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<div class="MsoNormal">Hence requesting to refund the amount immediately, since its not my fault.</div>
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<div>From: Splash &lt;[email-masked]&gt; <br><b>Sent:</b> Wednesday, April 7, 2021 4:20 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#2366500] - WRONG ITEM DISPATCH (ORDER # 9647794772)</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Abdul,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for shopping with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can contact our customer support team on (800-6927) book a return and to be notified of the refund amount based on our return policy.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can now drop off your return to any (Splash) store across the UAE.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Here’s what you need to do.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Splash) store in the UAE.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team.</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2366500:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043209076479'>e59da207-68ab-4e26-9d81-0e58b8d712ec.jpg</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043209076480'>d4d87d7e-aaf2-4992-a609-8a4c6a2a6a2b.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2366500