Subject: Late Collection - 8238937656
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Tue, 6 Apr 2021 02:22:12 -0700 (MST)

Hi Team, 

AWB: RP0304210005241 

Collection pending since March 4, 2021. Please check and advise why the delay is happening, customer can be reached on +96594424118. Please contact the customer within today and arrange the collection with them on priority. No response under child ticket: 2278208. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, April 4, 2021 1:21:30 PM 
Subject: Late Collection - 8238937656 

Hi Team, 
​ 
Problem Statement: Late Collection 
Order Date : 01 March 2021 
Order ID: 8238937656 
Return Tracking ID: RP0304210005241 
Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on March 04 and the collection is pending since then. We have raised a child ticket 2278208 on Mar 21 and follow up done on Mar 31, but there is no response yet. 

Kindly assist with the collection asap. 

Regards, 
Nikhil.