Subject: RE: Drop down order: [email-masked]
From: Mohammed Athar <[email-masked]>
To: Faraz Lohani <[email-masked]>, Jessie Caparas <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 5 Apr 2021 19:17:00 +0000

Hi Faraz,

The transaction is only in the AUTHORIZATION status we have not received the amount in our bank Account. Please confirm if the transaction has to be voided.

Thanks & Regards,
Athar Mohammed,
Extn 3183

From: Faraz Lohani <[email-masked]>
Sent: Tuesday, March 30, 2021 8:13 PM
To: Jessie Caparas <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; Mohammed Athar <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Drop down order: [email-masked]

Hi @Mohammed Athar<mailto:[email-masked]>,

Please assist on the customer complain of amount deduction and order not placed as below :

Im hassan liaqat i made and order at 5:31 date 29 march and paid through my stc pay card ending with 3361 that time my internet was slow i made my payment but order was not confirm i received error from centre point app. Here is a screen shot of payment made from my bank.

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 8:17 PM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop down order: [email-masked]<mailto:[email-masked]>

@Faraz Lohani<mailto:[email-masked]>

Can you please look into this.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 30, 2021 8:10 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Drop down order: [email-masked]<mailto:[email-masked]>

External email sender, please take precaution.
Hi Team,

The customer has reported that the amount of SAR 223.00 has been deducted from his account however we are unable to locate any order on Hybris.

Case id - 2322200
Customer email id - [email-masked]<mailto:[email-masked]>
Deduction date: 3/29/2021

Please find the attachment for the deduction proof and advise.

Thank you for your help.

Regards,
Manish
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