Subject: Re: Homecentre: damaged item - Order Number: 8235951753
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, wasim qureshi <[email-masked]>, Karthik Thirumurthy <[email-masked]>, [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 02:21:48 -0700 (MST)

Hi Team, 

Kindly assist us get an update on the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "Karthik Thirumurthy" <[email-masked]>, "wasim qureshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, March 28, 2021 5:08:13 PM 
Subject: Homecentre: damaged item - Order Number: 8235951753 

Hi Team, 

Problem statement: The customer wants to get the item replaced as the item got damaged for reference see the attachment and do the needful. 

Case id - 2197385 
Order Number: 8235951753 
Order Created: 2/16/2021 
Delivery date: 3/2/2021 
Item Name: 161008438 - - Jewel 2-seater Velvet Sofa and 161008439 - - Jewel 3-Seater Velvet Sofa 
​ 
Customer contact number: +96566881875 

Assistance Required: Please check and arrange a team to get the item replaced or repaired. 

Regards, 
Manish