Subject: Fwd: Refund 6262476653
From: Manish Kumar <[email-masked]>
To: MOHAMMAD HUMAYUN <[email-masked]>
Date: Sun, 4 Apr 2021 09:42:43 -0700 (MST)

Please close this case. 

From: "malik ismail" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Sunday, April 4, 2021 3:16:11 PM 
Subject: RE: Refund 6262476653 

Hi Shakeeb , 

Refund done 03-04-2021. RRN 109405087081 

Malik 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Sunday, March 28, 2021 11:22 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Elharith Elsiddig <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]> 
Subject: Re: Refund 6262476653 

External email sender, please take precaution. 

Hi Team, 

Please provide the RRN for the below refund as the customer is claiming that he did not get the refund yet. 

Regards 
Shakeeb 

From: "Elharith Elsiddig" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, March 26, 2021 3:14:08 PM 
Subject: Refund 

Hi Team, 

Ticket-2246155 

Problem Statement: Late refund 

Order Date: Jan 9, 2021 

Order ID: 6262476653 

RMA: 1000436204 

Tracking ID: N/A 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but he didn't got the refund .AS the hybris the the return status is REFUND_PROCESSED . 

​As per the attached statement which showing that no refund reflect on the customer account. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 

Elharith. 

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