Subject: RE: Missing item // 6280078978
From: Faraz Lohani <[email-masked]>
To: Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Elharith Elsiddig <[email-masked]>
Date: Sat, 3 Apr 2021 13:53:00 +0000

HI team,

Raised to tech : INC1018992

Thankyou and Regards,
Faraz Lohani
Customer Support Associate
Customer Service
[email-masked]

From: Manish Kumar <[email-masked]>
Sent: Friday, April 2, 2021 2:33 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Elharith Elsiddig <[email-masked]>
Subject: Re: Missing item // 6280078978

External email sender, please take precaution.
Hi Team,

Kindly assist us on the below partial cancellation.

Order ID: 6280078978
Item: 158917887_LS_MX - - REVLON Colorstay Makeup Liquid Foundation
Item cost: SAR 15.00

Thank you for your help.

Regards,
Manish

________________________________
From: "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 1, 2021 3:20:32 PM
Subject: Missing item // 6280078978

Hi Team,

case id : 2305196

Problem Statement: Missing item
Order Date : Mar 4, 2021
Order ID: 6280078978
Tracking ID: 628007897822999991

Assistance Required: Need cancellation help

Issue Description: Customer has reported that he did not receive the item 158917887_LS_MX - - REVLON Colorstay Makeup Liquid Foundation. As per hybris the item still not shipped yet and partial cancellation failed several times.

Please check and advise.

Regards,
Elharith.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com