Subject: Re: Cancellation #6278243095
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, MAZIM IBRAHIM <[email-masked]>
Date: Fri, 2 Apr 2021 07:24:37 -0700 (MST)

Hi Team, 

Please assis us on the below order cancellation as per the WH the order can not be shipped due to the tech issue. 

Order Date : 28-Feb-2021 
Order ID: 6278243095 
Store code: Babyshop21212 

Tracking ID: NA 

Thank you for your help. 

Regards, 
Manish 

From: "MAZIM IBRAHIM" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, April 2, 2021 2:05:50 PM 
Subject: Cancellation #6278243095 

Hi Team, 

Problem Statement:​ Cancellation 
Order Date : 28-Feb-2021 
Order ID: 6278243095 
Tracking ID: NA 
Assistance Required: Need Urgent Cancellation 
Issue Description: Customer placed order on 28-Feb-2021 and till now she has not received the order. We have escalated to the WH, their response was "Order is under tech issue & can not be shipped," Kindly cancel the order​ and process the refund 

#Attached WH response 

Regards, 
Mazin Bassi.