Subject: Re: Late collection: Order ID: 2000903640 Tracking ID: 43839447374
From: Manish Kumar <[email-masked]>
To: YoussefAm <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 1 Apr 2021 09:20:39 -0700 (MST)

Hi Youssef, 

Kindly update us on the below return collection as the customer is still chasing us for the same. 

Thank you for your help. 

Regards, 
Manish 

From: "YoussefAm" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, March 24, 2021 3:41:07 PM 
Subject: RE: Late collection: Order ID: 2000903640 Tracking ID: 43839447374 

Dear Manish 

This collection is arranged for tomorrow under reference C244715 

Yours sincerely, 

Youssef Amr Abdelaziz 

Customer Service Executive 

Aramex International – Cairo, Egypt 

Tel 16996 - 33388466 - Fax +2037482990 

aramex.com 

From: Manish Kumar <[email-masked]> 
Sent: Wednesday, March 24, 2021 10:35 AM 
To: Youssef Amr <[email-masked]> 
Cc: escalations dxbteam <[email-masked]>; jessie caparas <[email-masked]>; malik ismail <[email-masked]>; Mohd Imran <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Late collection: Order ID: 2000903640 Tracking ID: 43839447374 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Youssef, 

Kindly arrange the below collection on a priority as the customer is highly disappointed and he can be reached at +201091891957 

Problem Statement: What is the issue (Late Collection) Courier Team 

Case id - 2070039 

Order Date: 1/30/2021 

Order ID: 2000903640 

Tracking ID: 43839447374 

Collection reference: C244715 

Assistance Required: Need Urgent Collection 

Issue Description: The return request was recreated on 3/24/2021 and till now the item has not collected from the customer so kindly arrange the collection on priority basis. 

Regards, 

Manish