Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 31 Mar 2021 19:34:43 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">dear splash... i have requested for this items 2 weeks before on 20 march ...please kindly pick this and give me money in my account.... thanks </div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Feb 27, 2021, 12:06 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Omar,</div></div>
<div dir="ltr"><div dir="ltr">
<div><br></div>
<div dir="ltr">Thank you for contacting us.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We apologise for the inconvenience caused to you.</div>
<div><br></div>
<div dir="ltr">We would like to inform you that the collection of your item in the order id - 6273390084 has been done and it's reached the warehouse. Once it will go through the quality check your refund will be initiated to the my <span dir="ltr">credit section in your account.</span>
</div>
<div><br></div>
<div dir="ltr">Here's how long it will take:</div>
<div><br></div>
<div dir="ltr">1. 3 - 5 business days to receive your returned items.</div>
<div>2. 2 business days to perform a quality check and issue a refund.</div>
<div dir="ltr">3. The bank may take an additional 7 - 14 business days to process the transaction.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Please be informed that we have escalated it to the concerned team expedite the return and refund process.</div>
<div><br></div>
<div>We really appreciate understanding and cooperation. Feel free to reach us out for any further assistance.</div>
<div><br></div>
<div dir="ltr">Your friends,</div>
<div dir="ltr">The Support Team</div>
</div></div>
</div>

	

</div></blockquote>
</blockquote></div>

Attachments :
1. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043207084765'>Screenshot_20210331_223116_com.landmarkgroup.splashfashions.jpg</a><br />2. <a href='http://helpae.splashfashions.com/helpdesk/attachments/2043207084766'>Screenshot_20210331_223126_com.landmarkgroup.splashfashions.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2159567