Subject: Re: Cancellation for the order #6269570129
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, MAZIM IBRAHIM <[email-masked]>
Date: Wed, 31 Mar 2021 08:09:21 -0700 (MST)

Hi Team, 

As per the WH, the below order has is not showing in WMS. Kindly assist us in cancelling it. 

Order Date : 01-Feb-2021 
Order ID: 6269570129 
Tracking ID: NA 

Thank you for your help. 

Regards, 
Manish 

From: "MAZIM IBRAHIM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, March 31, 2021 3:07:38 PM 
Subject: Cancellation for the order #6269570129 

Hi Team, 

Problem Statement: Cancellation 

Order Date : 01-Feb-2021 
Order ID: 6269570129 
Tracking ID: NA 
Assistance Required: Need Urgent Refund 

Issue Description: Customer placed order on 01-Feb-2021 and till now she has not received the order. As per the hybris the order status is SUBMITTED_TO_WAREHOUSE. 
Kindly cancel the order and processes the refund. 

#Attatched store team response for the last escalation. 

Regards, 
Mazin Bassi