Subject: Drop down order: [email-masked]
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: malik ismail <[email-masked]>, jessie caparas <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 30 Mar 2021 09:10:00 -0700 (MST)

Hi Team, 

The customer has reported that the amount of SAR 223.00 has been deducted from his account however we are unable to locate any order on Hybris. 

Case id - 2322200 
Customer email id - [email-masked] 
Deduction date: 3/29/2021 

Please find the attachment for the deduction proof and advise. 

Thank you for your help. 

Regards, 
Manish