Subject: New Reply Received - FW: ﻿Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Mar 2021 11:36:07 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  FW: Sorry, your order was not processed   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thank you for your email and explanation.   I travel on Wednesday, so need my order delivered by Tuesday night or Wednesday morning (before 12).  If I don’t get
 the items by this time to take along while travelling, they will become useless and I will need to return them and get a refund.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>I would appreciate it if you could please speak to the courier company to make sure I get this order by tomorrow night if possible, so I can put in my suitcase
 and change any wrong items before I travel.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Many thanks</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Nada</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>0507900661</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, March 29, 2021 3:33 PM<br>
<b>To:</b> Mourad, Nada (DB) &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2318659] - FW: Sorry, your order was not processed</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Nada,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for your contacting us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologise for the inconvenience caused to you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform you that as we can check there are two orders in your account with order ids 9646061980 and 9646072010. One order 9646072010 has been placed successfully
 however other one (9646061980) has not been placed successfully due to the payment issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>1. We'd like to confirm you that order 9646061980 has not been placed successfully as the payment from your credit card used has been unsuccessful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing
 bank.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>2. However, your order 9646072010 has been placed successfully and will be delivered within 2-3 business days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to reach out to us if you need any further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2318659:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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