Subject: Ticket Assigned - escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 29 Mar 2021 08:06:45 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation im maribell                    Bot:  Hi again! Bot:  Please enter your name Customer:  im maribell Bot:  Hi Im Maribell ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6282063869 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0534965539            06:11 PM, 14th Mar                     im maribell                    okay           06:11 PM, 14th Mar                     im maribell                    wiling to wait           06:12 PM, 14th Mar                   Ahmed                   Hi Maribell, Thank you for contacting us. I'm Ahmed . I will be happy to help you .           06:14 PM, 14th Mar                   Ahmed                   Thank you for sharing the details. Please allow me a moment to check this for you.           06:14 PM, 14th Mar                     im maribell                    can help to claim my orders cos the 2 currier doesnt want to deliver my order in my location how can i get my order?           06:16 PM, 14th Mar                   Ahmed                   your order is out for delivery           06:17 PM, 14th Mar                   Ahmed                   We sincerely apologize for any inconvenience caused,           06:18 PM, 14th Mar                   Ahmed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             06:18 PM, 14th Mar                   Ahmed                   and our concerned team will do the needful           06:19 PM, 14th Mar                   Ahmed                   Is there anything else can i assist you?           06:20 PM, 14th Mar                     im maribell                    yes but last week currier contact me but they dont want to deliver cos im in alkharj they say only riyadh i can get my order im too far           06:21 PM, 14th Mar                     im maribell                    today another currier call me again for deliver doesnt want to deliver again           06:21 PM, 14th Mar                     im maribell                    please help to fix my order deliver cos i need my order this week please ????           06:21 PM, 14th Mar                     im maribell                    please fix cos really please i need it this week that order           06:21 PM, 14th Mar                     im maribell                    thanks if cant deliver can i pick up it in near centerpoint near here in alkharj ?           06:21 PM, 14th Mar                     im maribell                    hope i will recieve my order this week thanks for hell and assist  godbless           06:23 PM, 14th Mar                     im maribell                             06:23 PM, 14th Mar                     im maribell                    thank you so much for helping to fix im near centerpoint here in alkharj if can pick up i will but much better if can deliver as soon as possible sir thanks sir Ahmed           06:23 PM, 14th Mar                   Ahmed                   We ares           06:24 PM, 14th Mar                   Ahmed                   Al Khuzama Riyadh           06:25 PM, 14th Mar                   Ahmed                   this is your correct address           06:26 PM, 14th Mar                     im maribell                    no im wromg           06:26 PM, 14th Mar                   Ahmed                    We sincerely apologize for any inconvenience caused however,  We request you to please share your full address            06:26 PM, 14th Mar                     im maribell                    mistake my location           06:26 PM, 14th Mar                     im maribell                    my location is ALKHARJ SULTAN AIRBASE           06:27 PM, 14th Mar                   Ahmed                   Thanks for sharing your full address           06:27 PM, 14th Mar                   Ahmed                   We would like to inform you that  we have forwarded your issue to the concern team. We will get back to you once we receive any update           06:28 PM, 14th Mar                   Ahmed                   Is there anything else can i assist you?           06:28 PM, 14th Mar                     im maribell                    AL KHUZAMA is mistake i press that location cos no one appear my location only this location near alkharj and was my s           06:28 PM, 14th Mar                     im maribell                    mistaken address           06:28 PM, 14th Mar                   Ahmed                   Thanks for your confirmation           06:29 PM, 14th Mar                     im maribell                    i am was here in Alkharj Sultan airbase           06:30 PM, 14th Mar                   Ahmed                   we have forwarded your address to courier and they will arrange a delivery on priority basis.           06:30 PM, 14th Mar                   Ahmed                   Is there anything else can i assist you?           06:30 PM, 14th Mar                     im maribell                    thank you so much too for the assist and help hope will fix and recieve soon my orders godbless           06:30 PM, 14th Mar                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:31 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2245426