Subject: Re: Re: Order status update 6280480350
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Mar 2021 18:56:46 +0000

Dear Shakeeb,        We have published the Delivered status for the mentioned AWB to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as well.    ​  {   "customer_shipment_id": "628048035023999991",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2021-03-08 18:10:16",   "entry_type": "Hybris",   "order_id": "6280480350",   "chargeable_weight": "2.883",   "scac": "SHI",   "seller_organization_code": "LMG_KSA",   "ship_node": "2399999",   "tracking_id": "SD001325618",   "reference_number": "SD001325618" }         We would like to inform you that we are proceeding with ticket # 208170 closure. Below is the summary for your reference.     Issue Raised:- Status Update  Solution Provided:- Changed the status to Delivered  Root Cause or RCA id:- NA  Is Permanent Solution Required:- No  Permanent Solution (If Any):- NA  JIRA ID:- NA       Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f3542e7935e651c0d3ab5bd3e803423eaaf4a983d1f2f1ca0d68fceea34e8dc2 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Ayushi Singh, Technical Engineer   FarEye- Enabling Digital Logistics      Call: +91 7065956595                  
                           
                            On
                            Sun, 28 Mar at  9:36 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

 
 Kindly update the status. 

 

 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Sunday, March 28, 2021 5:13 PM 
To: [email-masked] 
Cc: Vishwajeet Singh <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Re: Re: Order status update 6280480350 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 
​Please share your confirmation for the above request.

 

  

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f3542e7935e651c0d3ab5bd3e803423eaaf4a983d1f2f1ca0d68fceea34e8dc2 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

Ipsit Sharma 
Technical Engineer | Fareye

 

   

 

 
 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 Digital Disruptor 

 

 

 

 Recognized 

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

   

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message
 is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

On Sun, 28 Mar at 6:40 PM
, FarEye Support <[email-masked]> wrote:

 

 
 
 Dear Shakeeb, 

 

   

 
 
 Thanks for contacting FarEye, 

 

 

 
 We would like to let you know that we are looking into your concern regarding status update,will get back to you with an update soon. 

 

  

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/f3542e7935e651c0d3ab5bd3e803423eaaf4a983d1f2f1ca0d68fceea34e8dc2 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 
Thanks,

 

 

 
 
Premanand, 

 

 

 
Technical Engineer

 

 

 

 

FarEye-
 Enabling Digital Logistics 

 

Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sun, 28 Mar at 6:21 PM
, Shakeeb Arsalan <[email-masked]> wrote:

 

 
 
Hi Team 
 
Order No: 6280480350 
AWB:  SD001325618 
 
Please note that as per Shipa website the order was already delivered on 08/03/2021 06:10:48 PM 
 
Kindly update the status to delivered. 
 
Regards 
Shakeeb

 

 

 

 

 

 

 
From:
"Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>,
 "Manish Kumar" <[email-masked]> 
Sent: Saturday, March 27, 2021 1:56:23 PM 
Subject: Order status update

 

  

 

 
 
 Hi Team, 

 

 
 
 Order No: 6280480350 

 

 
 
 Kindly  mark the order as delivered as customer received it and raised return as well. 

 

 
 
 Regards 

 
 
 Shafeeque 

 

 

 

 

208170:211857

 

 

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