Subject: Homecentre: damaged item - Order Number: 8235951753
From: Manish Kumar <[email-masked]>
To: [email-masked], "[email-masked]\"; [email-masked]; [email-masked]; \"wasim qureshi" <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 28 Mar 2021 04:38:13 -0700 (MST)

Hi Team, 

Problem statement: The customer wants to get the item replaced as the item got damaged for reference see the attachment and do the needful. 

Case id - 2197385 
Order Number: 8235951753 
Order Created: 2/16/2021 
Delivery date: 3/2/2021 
Item Name: 161008438 - - Jewel 2-seater Velvet Sofa and 161008439 - - Jewel 3-Seater Velvet Sofa 
​ 
Customer contact number: +96566881875 

Assistance Required: Please check and arrange a team to get the item replaced or repaired. 

Regards, 
Manish