Subject: New Reply Received - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 23 Mar 2021 20:27:10 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Re: We’ve received your return request.   Ticket comment <div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
I am very disappointed in this unprofessional company, i will never shop from max again neither online nor from stores.</div>
<div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
<br>
</div>
<div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
I really had a very bad experience, and i will never advice anyone to shop from max.</div>
<div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
<br>
</div>
<div style='font-family: "segoe ui westeuropean", "segoe ui", helvetica, arial, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)'>
Really shame on you!</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, March 17, 2021 10:50 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2070039] - Re: We’ve received your return request.
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Israa,</div>
</div>
<div dir="ltr">
<div dir="ltr">
<div style="margin-bottom:0.0001pt">
<br>
</div>
<div dir="ltr" style="margin-bottom:0.0001pt">Thank you for your patience.</div>
<div dir="ltr" style="margin-bottom:0.0001pt">
<br>
</div>
<div dir="ltr" style="margin-bottom:0.0001pt">We apologise for the delayed response and for the inconvenience caused to you.</div>
<div>
<br>
</div>
<div dir="ltr">We are truly sorry to hear that our courier team failed to pickup the items in the order id - 2000903640 from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant
 to be a hassle free process. </div>
<div>
<br>
</div>
<div>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </div>
<div>
<br>
</div>
<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </div>
<div>
<br>
</div>
<div>Feel free to get in touch with us for further assistance.</div>
<div>
<br>
</div>
<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2070039