From: Manish Kumar <[email-masked]>
Date: Wed, 31 Mar 2021 09:19:57 -0700 (MST)

2233814 
Step1: First we will check the consignment for the respective order whether the item has been shipped from the warehouse or not. 
Case 1: If the item has been shipped from the warehouse in the consignment. 
Step a: We will inform the customer recheck the shipment whether if he has received that item. 
Step b: If the customer has received the item then we will thank the customer and resolve the case. 
Step c: If he has not received the item then we will check it with the courier partner if they had delivered all the item or if any box is still remaining the to be delivered we will escalate the courier team to deliver the remaining box. 

Step d: If there in pending item to be delivered from the courier team then we will check the item value if it less than AED/SAR 100 we will do the good will and initiate the refund for the missing item. 

Step e: If the item value is greater than AED/SAR 100 we will raise it for the refund approval. 

Case 2: If the item has not been shipped from the warehouse in the consignment then we will raise a child ticket and ask the warehouse the ship the remaining item from the warehouse.