Subject: Ticket Assigned - Conversation with maureen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Mar 2021 05:16:30 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with maureen maureen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  maureen Bot:  Hi Maureen ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508560729            08:56 AM, 21st Mar                   Manish                   Hi Maureen, Good Morning, Thank you for contacting us. My name is Manish, I will be happy to assist you.           08:57 AM, 21st Mar                     maureen                    Hi good morning manish           08:57 AM, 21st Mar                   Manish                   Very good morning Maureen           08:58 AM, 21st Mar                     maureen                    I want to cancel my 1 order because 2 times same items           08:58 AM, 21st Mar                     maureen                    The other order is placed already the other one payment veryfying           08:58 AM, 21st Mar                     maureen                    Hello           09:00 AM, 21st Mar                   Manish                   We apologise for the delayed response and the inconvenience caused to you.           09:01 AM, 21st Mar                   Manish                   Please be informed that as we can check there are two orders in your account with order ids 9643965709 and 9643972045           09:03 AM, 21st Mar                   Manish                   the order id - 9643965709 has been placed successfully           09:05 AM, 21st Mar                   Manish                   however the order id - 9643972045 has already been cancelled.           09:05 AM, 21st Mar                   Manish                   We request you to please let us know if we can assist you with anything else today.           09:06 AM, 21st Mar                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           09:08 AM, 21st Mar                   Manish                   Hi (Maureen), I have not received a response from you still, please confirm if we are still connected?           09:10 AM, 21st Mar                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           09:12 AM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2278409