Subject: RE: Missing order order / Refund approval: Order ID: 9633966677
From: Jessie Caparas <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, KISHAN SINGH <[email-masked]>
Date: Sat, 20 Mar 2021 16:41:10 +0000

@Manish Kumar<mailto:[email-masked]>

Go ahead.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Manish Kumar <[email-masked]>
Sent: Saturday, March 20, 2021 8:08 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; KISHAN SINGH <[email-masked]>
Subject: Missing order order / Refund approval: Order ID: 9633966677

External email sender, please take precaution.
Hi Jessie,

The POD received from the courier team does not belongs to the customer. Kindly assist us to get the refund approval for this order.

Problem Statement: Missing order order / Refund approval.

Order Date: 2/7/2021
Order ID: 9633966677
Tracking ID: FP020821000263
Delivery date: 2/9/2021

Total Price: AED 120.00
Concept: MAX

Issue Description: The Customer placed the order on 2/7/2021 and it is pending since then, On 2/9/2021 the order was marked as delivered

Case history: The customer reached out to us on 2/9/2021 and since then the issue was raised to the courier team to share the POD.

Customer's history: The customer has with us since 8/2/2020 and this is his 3rd order with us.

Assistance required: Kindly help us to get the refund approval

Best Regards,
Manish
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