Subject: Missing order order / Refund approval: Order ID: 9633966677
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, KISHAN SINGH <[email-masked]>
Date: Sat, 20 Mar 2021 09:07:41 -0700 (MST)

Hi Jessie, 

The POD received from the courier team does not belongs to the customer. Kindly assist us to get the refund approval for this order. 

Problem Statement: Missing order order / Refund approval. 

Order Date: 2/7/2021 
Order ID: 9633966677 
Tracking ID: FP020821000263 
Delivery date: 2/9/2021 

Total Price: AED 120.00 
Concept: MAX 

Issue Description: The Customer placed the order on 2/7/2021 and it is pending since then, On 2/9/2021 the order was marked as delivered 

Case history: The customer reached out to us on 2/9/2021 and since then the issue was raised to the courier team to share the POD. 

Customer's history: The customer has with us since 8/2/2020 and this is his 3rd order with us. 

Assistance required: Kindly help us to get the refund approval 
Best Regards, 
Manish