Subject: Re: Transfer from My credit to KNET 8238824089
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, MOHAMMED FAHIM <[email-masked]>
Date: Sat, 20 Mar 2021 03:23:40 -0700 (MST)

Hi Team, 

Please provide us the approval for the mentioned case. 

Thanks & Regards, 
Seeta Kunwar 

From: "MOHAMMED FAHIM" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, 20 March, 2021 13:26:23 
Subject: Transfer from My credit to KNET 8238824089 

​Hi team, 

Problem Statement: Transfer from My credit to KNET 

Order ID: 8238824089 
Refund amount: KWD 5.8905 

Assistance Required: Approval for transfer 

Issue Description: As per the customer, he returned an item as it was delivered incomplete and the refund was supposed to revert to his Knet account but refunded in My credit. Now customer want the refund amount in Knet and insisting on this. Kindly give an approval for that. 

Best Regards, 
Fahim