Subject: Ticket Assigned - Conversation with sharmila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 15 Mar 2021 16:06:39 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sharmila sharmila                    Bot:  Hi again! Bot:  Please enter your name Customer:  sharmila Bot:  Hi Sharmila ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:36 PM, 15th Mar                     sharmila                    Sure           07:36 PM, 15th Mar                   Manish                   Hi Sharmila,           07:39 PM, 15th Mar                   Manish                   Hi, Thank you for contacting us. My name is Manish, I will be happy to assist you.           07:39 PM, 15th Mar                     sharmila                    Order number # 9639379712 mob #056491737 it's been more than 10 day's I requested for return. No one contacted to pick up           07:39 PM, 15th Mar                     sharmila                    Hi I was looking for update on above details           07:39 PM, 15th Mar                   Manish                   thank you for sharing the order id           07:40 PM, 15th Mar                   Manish                   My request you to please stay on hold so that we can check the details for you?           07:40 PM, 15th Mar                     sharmila                    Sure           07:41 PM, 15th Mar                   Manish                   ***May           07:41 PM, 15th Mar                   Manish                   Thank you to allow us time to check the details.           07:41 PM, 15th Mar                     sharmila                    Ok           07:41 PM, 15th Mar                   Manish                   Thank you for your patience.           07:42 PM, 15th Mar                   Manish                   Please be informed You must have received an email notification from us containing a link. We request you to please confirm if you had filled your address and contact details to be update for the collection.           07:43 PM, 15th Mar                     sharmila                    No I didn't get any email           07:44 PM, 15th Mar                     sharmila                    Yes... Got the email..let me fill it           07:45 PM, 15th Mar                   Manish                   thank you for your confirmation.           07:48 PM, 15th Mar                   Manish                   Please be informed that once you will update the address and you contact details the courier team will be assigned automatically for the collection.           07:52 PM, 15th Mar                   Manish                   please let us know is there anything else we can assist you with today?           07:52 PM, 15th Mar                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           07:57 PM, 15th Mar                   Manish                   Hi Sharmila, I have not received a response from you still, please confirm if we are still connected?           08:00 PM, 15th Mar                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:03 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2251999