Subject: New Reply Received - Faulty product
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 13:59:43 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Faulty product   Ticket comment <div>Ok </div>
<div>Thank you </div>
<div>Hopefully soon I will receive some kind of help with this matter. Just to let you know that the team seemed rushed at the end of assembling this second desk which could be the reason it was not assembled properly. Only one man came to assemble the desks and he took over an hour and a half for the first desk . And when I walked in two hours later there were several men helping him with the second desk. <br><br><div dir="ltr">Dr. Farah Al-Elwani<div>General Dentist<div>BDS MFDS</div>
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<div><span style="font-size: 13pt">Yoga Instructor</span></div>
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<div>On 12 Mar 2021, at 2:42 pm, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Felwani,<br><br>
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<div>Thank you for contacting us.</div>
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<span dir="ltr" style='font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>We apologies for the delayed response and for the inconvenience caused. We understand you were expecting the item to arrive at you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations. </span><div>
<span dir="ltr" style='font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>​</span><br>
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<div><span dir="ltr" style='font-family: Arial, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 11pt; white-space: pre-wrap'>We would like to inform you that we have escalated the issue to the relevant team for the order id - 8235959825 and will get back to you as soon as possible.</span></div>
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<div>We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.</div>
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<div>Your friends,</div>
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<span style="background-color: initial; font-family: inherit; font-size: inherit">The Support Team</span> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2214415