Subject: New Reply Received - Order not processed
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 13:04:21 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Order not processed  Ticket comment <div dir="auto">The amount SAR 19.75 has been deducted from my account one time only.<div dir="auto">If the other order was not processed then why did I not get refund for it? </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Mar 14, 2021, 3:59 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Saba,</div></div>
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<div dir="ltr">Thank you for contacting us.</div>
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<div dir="ltr">We apologise for the delayed response and for the inconvenience caused to you.<br><br>Please note that it usually takes 3 - 5 working days for an order to get it delivered at the collection point and to be ready for the collection.<br><br>We see that your order 6280244104 has been delayed, and we are really sorry for the inconvenience caused to you. We know that you are waiting for your shopping to arrive soon, and We assure you that our team is working hard to get it to you as soon as possible.<br><br>Please allow us some more time, and we will get back to you as soon as your order is ready for collection at the store.</div>
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<div dir="ltr">In the meanwhile, we also request you to please confirm how many times the amount SAR 19.75 has been deducted from your account as one order has already been placed successfully.<br><br>We thank you for your understanding and cooperation. Feel free to reach us out for further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2193555