Subject: New Reply Received - Order #8239635685
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 14 Mar 2021 10:14:35 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Order #8239635685  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thank you for quick response.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Its noted but how about previous orders are the points added?</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Kindly check.</span></div>
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<span style="color:#1F497D"> </span><a href="http://" target="''" rel="noreferrer"><span style="color:blue;text-decoration:none"><img width="139" height="120" style="width:1.4479in;height:1.25in" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIwMTM4Mjc5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.V3ofxW_3ui_56A0xHe817cdA6etEakiENpMGE1_nNis"></span></a><span style="color:#1F497D"></span>
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<span style="color:#1F497D"> </span><b><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#3F3F3F'>Merissa Mascarenhas</span></b><span style="font-size:7.5pt;color:gray"><br>
</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:#3F3F3F'>|
</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:#3F3F3F'>Secretary - 2</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:#3F3F3F'> |</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:#262626'><br>
</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>| </span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'>Naphtha / Mogas / LPG Sales</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>
 |</span><span lang="EN-GB" style='font-family:"Verdana",sans-serif;color:gray'><br>
</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>|Email: </span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'><a href="mailto:[email-masked]" title="Click to send email to Merissa Mascarenhas" rel="noreferrer"><span style="color:gray">[email-masked]</span></a></span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'> | Web:
</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray'><a href="https://www.kpc.com.kw" rel="noreferrer"><span style="color:gray">www.kpc.com.kw</span></a></span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'> |<br>
|Tel: +965 2381 4254 | Fax: +965 2381 4177 |Mobile:  | <br>
|</span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>P.O Box: 26565 | Safat | Postal Code 13126 | Kuwait</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:gray'>
</span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>|</span><span style="color:#1F497D"></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, March 14, 2021 1:11 PM<br>
<b>To:</b> Merissa Mascarenhas &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2190261] - Order #8239635685</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Merissa,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for your prompt response.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We see that you are contacting regarding the Shukran points that you have gained from your last purchases from our website. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We would like to inform that your Shukran points have already been credited to your Shukran account. However, you will not be able to use these points for the next 14 days.
 This 14 days count starts from the delivery date of your items for your last purchase. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please note that it will take 14 days for the Shukran points that you gained on your purchases to appear on your Shukran account.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to get in touch if you need further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>2190261:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2190261