Subject: New Reply Received - Re: Sorry, we had to cancel part of your order.
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Fri, 12 Mar 2021 10:58:55 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Re: Sorry, we had to cancel part of your order.  Ticket comment <div>Thank you for your response.</div>
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<div>On Fri, 12 Mar 2021 at 1:17 PM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Gopa,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">We apologise for the delayed response and for the inconvenience caused to you.</div>
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<div dir="ltr">The Item (161720630 - - Ambarella Vacuum Bottle - 750 ml and 161766089 - - Limonia Double Wall Vacuum Insulated Bottle - 350 ml) in your order ID ​<span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial;display:inline!important;float:none' dir="ltr">8241019892</span> went out of stock, so we've partially shipped your order.</div>
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<div>We always do a quality check on our product to check if the product is in perfect condition to provide it to the customer. This particular product is not in saleable condition and that is why it got cancelled from your order.</div>
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<div dir="ltr">The refund amount of KWD 7.35 has been processed from our side to your credit card under the transaction ID 169999990111887660 on 3/10/2021 and it will reflect in your account within 7 - 14 working days.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2226299