Subject: Partial cancellation
From: Manish Kumar <[email-masked]>
To: Abdul Taha <[email-masked]>
Date: Wed, 10 Mar 2021 03:44:01 -0700 (MST)

Thank you for getting in touch with us. 

We apologise for the inconvenience caused to you. 
The Item () in your order ID XXXXXXXXXXX went out of stock, so we've partially shipped your order and the invoice has been amended to AED XXX instead of AED XXX. 
We always do a quality check on our product to check if the product is in perfect condition to provide it to the customer. This particular product is not in saleable condition and that is why it got cancelled from your order. 

The refund amount of AED XXXX for order ID XXXXXXXXX, has been processed from our side to your credit card under the transaction ID XXXXXXX. 

** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms. 

Feel free to get in touch with us for further assistance. 

Your friends, 
The Support Team