Subject: Re: Refund approval// 43829865645
From: Manish Kumar <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>, jessie caparas <[email-masked]>, Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 8 Mar 2021 06:44:06 -0700 (MST)

Hi Team, 

Kindly assist us in the below case. 

Thank you for your help. 

Regards, 
Manish 

From: "Algaili Ahmed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, March 8, 2021 6:45:19 PM 
Subject: Refund approval// 43829865645 

Hi Team, 
Problem Statement: Returned item / Refund approval. 
Order Date: 20-Dec-2020 
Order ID: 2000719772 
Tracking ID: 43828686160 

Order value: EGP 808.00 

Issue Description: The customer created a return request for one item and as per Aramex website the item was returned to WH on 31 Dec 2020, however in oracle no details for a received item has been detected. Child ticket with No# 1951342 has been created for the issue but no refund has been done. 

This issue is pending since 25 Dec 2020, and the customer is chasing us for the refund. 

Case History: The customer has reported the issue on 12/24/2021 and we have raised the child ticket id - 1951342 on 3/1/2021 however we have not received any response on it. 

Customer History: The customer has been shopping since 12/20/2020 and complete total 2 orders worth EGP 1585. 

Assistance required: We request you to provide refund approval so we can close the issue as soon as possible. 

Best Regards, 
Algaily.