Subject: RE: late return to the WH 6246578710
From: "Abdulrahman Mohamad (SA)" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: jessie caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>, Krizette Masangkay <[email-masked]>, Shakeeb Arsalan <[email-masked]>, HAMZA <[email-masked]>
Date: Mon, 8 Mar 2021 11:06:05 +0000

Dear,

Collection updated wrong in system we confirmed twice time from customer as per him he didn't handover the collection to ARAMEX .

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don't print this email unless necessary.

From: Seeta Seeta <[email-masked]>
Sent: Monday, March 8, 2021 1:10 PM
To: Abdulrahman Mohamad (SA) <[email-masked]>
Cc: jessie caparas <[email-masked]>; Apoorv Joshi <[email-masked]>; escalations dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; malik ismail <[email-masked]>; Mohd Imran <[email-masked]>; Krizette Masangkay <[email-masked]>; Shakeeb Arsalan <[email-masked]>; HAMZA <[email-masked]>
Subject: Re: late return to the WH 6246578710
Importance: High

Hi Abdul,

Thank you for your reply.

As per the collection tracking number 46405641741, we can see that the item was collected from the customer on 1st Feb and same details has been also updated in Aramex portal. So how is this possible that now the customer is informing you that he/she has drop the collection to Centrepiont.

Please advise on this asap.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Krizette Masangkay" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "HAMZA" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 8 March, 2021 15:34:49
Subject: RE: late return to the WH 6246578710

Dear,

As per customer he/she drop the collection Centrepoint not handed to ARAMEX .

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C5ffa2a68b88a4899fb3808d8e21a679d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637507950338736260%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6N6as8QsJfHc%2F%2FlzYO2oe0yt9Ce6Pvt4zxf6sbMfVxA%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C5ffa2a68b88a4899fb3808d8e21a679d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637507950338746252%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=D3Ld37Qa91rQepKT9n3io6cwFgzMidf664LewZnyqgY%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C5ffa2a68b88a4899fb3808d8e21a679d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637507950338746252%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LnQF2q9RVtUW2spM4VUPwP2Kh75TI7AevyNWiAH2q2I%3D&reserved=0>

For a greener planet, please don't print this email unless necessary.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 8, 2021 1:04 PM
To: jessie caparas <[email-masked]<mailto:[email-masked]>>
Cc: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; malik ismail <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Krizette Masangkay <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; HAMZA <[email-masked]<mailto:[email-masked]>>
Subject: Re: late return to the WH 6246578710
Importance: High

Hi Jessie,

In this mentioned case the collection is already done but the courier team has not deliver the return item to our warehouse and due to that we are unable to process the refund.

The total cost of the return item is SAR 215.10, we have  already escalated the case to courier team for the same but we didn't received any update from them.

Requesting you to kindly assist us in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Krizette Masangkay" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 7 March, 2021 15:53:43
Subject: Re: late return to the WH 6246578710

Hi

Any update ?
The customer is chasing us.

Regards
Shakeeb

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "Krizette" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 6, 2021 5:13:30 PM
Subject: Re: late return to the WH 6246578710

Hi Abdul,

Please advise if any update on the below.

We are awaiting for an update on this since Feb 23, 2021.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "HAMZA" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 23, 2021 11:33:02 AM
Subject: RE: late return to the WH 46405641741

Dear,

Please let me check with our team and get beck to you.

Best Regards
CMT Executive Aramex International - KSA - Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C5ffa2a68b88a4899fb3808d8e21a679d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637507950338756257%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=24vxg7R7BpB6AyYiUOzlCho1K7OdaPCeagH364Iarb4%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C5ffa2a68b88a4899fb3808d8e21a679d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637507950338756257%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=usJDjP%2FWwgNrQTBy3iO36AWFMykKSdfHXERi%2BXJnROM%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=04%7C01%7CAbdulrahmanMoha%40aramex.com%7C5ffa2a68b88a4899fb3808d8e21a679d%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637507950338766243%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3anpNSJwbcuUpuGJXQuB16M%2BvtRywpnbeBGizYHDa3Q%3D&reserved=0>

For a greener planet, please don't print this email unless necessary.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 22, 2021 7:01 PM
To: Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Imran Masih <[email-masked]<mailto:[email-masked]>>; Ahmad Alawneh <[email-masked]<mailto:[email-masked]>>; Sanad Zawaneh <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; HAMZA <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: late return to the WH 46405641741

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team.
Problem Statement: Order not delivered (to warehouse)
Order Date : Nov 24, 2020
Order ID: 6246578710
Tracking ID: 46405641741

Assistance Required: Need Urgent Refund.
Issue Description: Customer raised a return request on 12/15/20 and as per the tracking website, the items has been collected from the customer on 01 Feb 2021 and till now the returned items is not delivered to warehouse so we can initiate the refund of the returned items, kindly check and deliver the items to the warehouse asap.

Thank you for your help.

Regards,
Shakeeb