Subject: New Reply Received - Re: Order confirmed! URGENT DELIVERY
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 20:09:43 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Re: Order confirmed! URGENT DELIVERY  Ticket comment <div dir="auto">Yes <div dir="auto"><br></div>
<div dir="auto">Im looking forward to receive my order on 8th March before 6pm.</div>
<div dir="auto"><br></div>
<div dir="auto">Hopefully the courier delivers before 6pm as i have a flight.</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, 7 Mar 2021, 19:21 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 2193128</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Manish Kumar : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Khadijah,</div>
<div><div dir="ltr">
<div><br></div>
<div dir="ltr">Thank you for reaching out to us.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We apologise for the delayed response.</div>
<div><br></div>
<div dir="ltr">We can see that you are contacting regarding the delivery of your order for order number. You should expect to receive your items within 2 - 3 days.</div>
<div><br></div>
<div dir="ltr">We understand that you want your order to be delivered on a specific date i.e. on this Monday or before. We would like to inform that you will receive a call from our courier agent before he will attempt to deliver your items. You can then instruct our courier agent to deliver it according to your availability.</div>
<div dir="ltr"><br></div>
<div>Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div dir="ltr">Your friends,</div>
<div>The Support Team </div>
</div></div>
</div></div>
<div><br></div>
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</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2193128