Subject: New Reply Received - Re:
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 17:26:01 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Re:   Ticket comment <div>Dear Team,</div>
<div><br></div>
<div>There is a confusion with my orders and your explanation.</div>
<div><br></div>
<div>My orders are: </div>
<div>1. 9639820532- paid by CREDIT CARD which is 110AED in amount and consists of:</div>
<div>2 Clear avent classic worth 46aed</div>
<div>2 Tommee tipped bottles worth 27aed</div>
<div>And potty trainer worth 27aed </div>
<div><br></div>
<div>Which you said WAS NOT PROCESSED </div>
<div>However, your update below and the shipped items which you sent to me are the items ABOVE with the order number above. </div>
<div><br></div>
<div>My second order which is COD</div>
<div>Order # 9640193494 </div>
<div>Which is 121 AED consists of </div>
<div>2 BLUE avent classic bottles worth 51aed</div>
<div>1 classic avenger bottle worth 23 aed</div>
<div>1 Potty trainer worth 27 aed </div>
<div><br></div>
<div>Which is the order you are supposed to ship and was processed was not the one in the confirmation email you sent. </div>
<div><br></div>
<div>Now my question is, </div>
<div>Which one is actually sent to me? </div>
<div>My first order amounting to 110 aed or my second order amounting to 121 aed? </div>
<div><br></div>
<div>If my 110 aed payment was not processed then why are you shipping my CC paid orders? </div>
<div><br></div>
<div>Photos attached for your further clarification.</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5OTE1OTUzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.llYqHw98_L8TsfcTT_8j2Voi-m3JaxNqkmJFdgbeVtI"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE5OTE1OTUzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Cm-nuCZ5sfCkGj_9dq0EuXvVv4Z-66S0L1AStz1EYrE"><br>
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<br><div dir="ltr">Thanks &amp; Best Regards,<div>Divine Grace Edrial </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mar 7, 2021, at 8:20 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div dir="ltr">Hi Divine,<br><br>
</div></div>
<div dir="ltr"><div dir="ltr">
<div>Thank you for your contacting us.</div>
<div><br></div>
<div>We apologise for the inconvenience caused to you.</div>
<div><br></div>
<div dir="ltr">We would like to inform you that as we can check there are two orders in your account with order ids 9639820532 and 9639826042. One order 9639820532 has been placed successfully however other one (9639826042) has not been placed successfully due to the payment issue.</div>
<div><br></div>
<div dir="ltr">1. We'd like to confirm you that order 9639826042 has not been placed successfully as the payment from your credit card used has been unsuccessful.</div>
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<div>Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card issuing bank.</div>
<div><br></div>
<div>If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.</div>
<div> </div>
<div dir="ltr">2. However, your order 9639820532 has been placed successfully and will be delivered within 2-3 business days.</div>
<div> </div>
<div>Feel free to reach out to us if you need any further assistance.</div>
<div> </div>
<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2196100