Subject: New Reply Received - Mens Shoes Product damaged
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 07 Mar 2021 09:23:32 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Mens Shoes Product damaged  Ticket comment <div dir="ltr">Within 3 days the shoes are damaged you must exchange or refund</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Mar 7, 2021 at 12:18 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Hi Satya,<div><div dir="ltr">
<div style="margin-bottom:0.0001pt"><br></div>
<div style="margin-bottom:0.0001pt">Thank you for contacting us.</div>
<div style="margin-bottom:0.0001pt"><br></div>
<div style="margin-bottom:0.0001pt">We apologize for the inconvenience caused.</div>
<div style="margin-bottom:0.0001pt"><br></div>
<div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
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<div> As per the policy, () products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
<div><br></div>
<div>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </div>
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<div>We thank you for your understanding and cooperation.</div>
<div><br></div>
<div dir="ltr">Feel free to reach us out for further assistance.</div>
<div><br></div>
<div>Your friends,</div>
<div>The Support Team</div>
</div></div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr">
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<div style="font-size:12.8px"><b><span style="font-family:Andalus;color:rgb(192,0,0)">Regards,<u></u><u></u></span></b></div>
<div style="font-size:12.8px"><b><span style="font-size:9pt;font-family:Andalus;color:rgb(31,73,125)"><u></u> <u></u></span></b></div>
<div><font color="#1f497d"><b>Satya Prasad Reddy</b></font></div>
<div><font color="#1f497d"><b>Store Supervisor</b></font></div>
<div style="font-size:12.8px">
<span style="font-size:9pt;font-family:Andalus;color:rgb(166,166,166)"><img width="152" height="107" src="cid:[email-masked]" alt="cid:[email-masked]"><br></span><b><span style="font-size:9pt;font-family:Andalus;color:rgb(130,0,0)">Doha - Qatar  |  Phone: 446767 01-03  |  Fax: 44676101  |  Mob: 66718455<u></u></span></b>
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<div style="font-size:12.8px"><b><span style="font-size:9pt;font-family:Andalus;color:rgb(130,0,0)">Web: <a href="http://www.bpsdoha.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><span style="color:rgb(130,0,0)">www.bpsdoha.com</span></a>     |   Email:   store<a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><span style="color:rgb(130,0,0)">@bpsdoha.com</span></a><u></u><u></u></span></b></div>
<div style="font-size:12.8px">
<span lang="DE-CH" style="font-size:9pt;font-family:Andalus;color:green">P </span><b><span lang="EN-GB" style="font-size:9pt;font-family:Andalus;color:green">Please consider the environment before printing<u></u><u></u></span></b>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2195891