Subject: New Reply Received - Order 4539176056 missing items
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 06 Mar 2021 15:53:21 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Order 4539176056 missing items  Ticket comment <div dir="auto">
<div>I already called the call center and they asked me to email you. </div>
<div dir="auto"><br></div>
<div dir="auto">In the application, there is no option to select the item. Im not sure if because it's underwear. </div>
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<div dir="auto">Shall i visit a store directly? <br><br><div class="gmail_quote" dir="auto"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Mar 6, 2021, 6:49 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Ronald,</div>
<div><br></div>
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<div dir="ltr"><div dir="ltr">
<div>Thank you for contacting us.</div>
<div><br></div>
<div>We apologise for the inconvenience caused to you.</div>
<div> </div>
<div>In the meantime, an exchange is not available at Centrepoint. You can return online purchases through the below three channels:</div>
<div> </div>
<div dir="ltr">·You can contact our customer support team on 800-6927 to book a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (Centrepoint) store across Qatar.</div>
<div> </div>
<div>Here’s what you need to do.</div>
<div> </div>
<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store across Qatar.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
<div> </div>
<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
<div> </div>
<div>Feel free to get in touch with us for further assistance.</div>
<div> </div>
<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2192884