Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Feb 2021 15:12:30 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto">
<br><img id="Hw1614525122462" style="max-width: 312px; height: auto" src="cid:com_android_email_extra_16145251377230" width="312" height="667"><br>What is that <br>Sent from my Huawei phone</div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>Date: Sat, Feb 27, 2021, 1:26 PM<br>To: [email-masked]<br>Subject: Re: [#2159178] - Click &amp; Collect<br>
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<div dir="ltr"><div dir="ltr">Hi Rohanna,</div></div>
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<div>Thank you for contacting us.</div>
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<div>We apologise for the inconvenience caused to you.</div>
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<div dir="ltr">The Item (161551320 - - Lee Cooper Plain Dungarees with Pocket Detail) in your order went out of stock, so we've partially shipped your order.</div>
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<div dir="ltr">We always do a quality check on our product to check if the product is in perfect condition to provide it to the customer. This particular product is not in saleable condition and that is why it got cancelled from your order.</div>
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<div dir="ltr">We would like to inform you that the amount of KWD 0.1529 equivalent to the shukran point for this item has been refunded to My Credit in your online account.<br> <br>You can use your my credit account in your online purchase in 5 easy steps:<br> <br>Step 1 - Simply log In<br>Step 2 - Start shopping<br>Step 3 - Add chosen items to the basket<br>Step 4 - Proceed to checkout<br>Step 5 - Select my credit as a payment option<br>
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<div dir="ltr">We see that you want us to cancel your order with order number: 8237601359. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order. </div>
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<div>Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery. </div>
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<div dir="ltr">We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team </div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;height:0px;max-height:0px;line-height:0px;color:#ffffff">2159178:1125156</span>

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1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043196882881'>IMG_20210228_181150.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2159178