Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Feb 2021 05:58:59 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 14pt; color: rgb(0, 0, 0)">
<span style="font-size: 12pt">Hi there,</span>
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<span style="font-size: 12pt">It's 3 weeks now to process the refund of order </span><span style='color:rgb(32, 31, 30);font-family:"Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif;font-size:14px;background-color:rgb(255, 255, 255);display:inline !important'><span style="font-size: 12pt"> </span></span><span style='color: rgb(32, 31, 30); font-family: "Segoe UI", "Segoe UI Web (West European)", "Segoe UI", -apple-system, BlinkMacSystemFont, Roboto, "Helvetica Neue", sans-serif; font-size: 12pt; background-color: rgb(255, 255, 255); display: inline !important'>4534398145!
 still not getting my money, what is your problem ???</span>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, February 24, 2021 5:00 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#2126378] - need escalation
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<div dir="ltr" style="font-size:14px">Hi Ymonem,<br>
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<div dir="ltr">Thanks for getting in your prompt response.<br style="">
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We are truly sorry for the inconvenience caused to you.<br style="">
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We would like to inform you that we have escalated the issue to the relevant team for further investigation and will get back to you as soon as possible.<br style="">
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We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance.<br style="">
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Your friends,</div>
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<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2126378