Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Feb 2021 08:12:36 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Returns  Ticket comment <div>Thanks for your kind email </div>
<div>When you are going to take my refund staff?</div>
<div>Best Regards  <div>
<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 26 Feb 2021, at 17:46, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Nada,</div></div>
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<div style="margin-bottom: 0.0001pt">Thank you for getting in touch with us.</div>
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<div style="margin-bottom: 0.0001pt" dir="ltr">We apologise for the delayed response and for the inconvenience caused to you.</div>
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<div dir="ltr">We are truly sorry to hear that our courier team failed to pickup the items in the order id - 6275255362 from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </div>
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<div>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </div>
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<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2136655