Subject: RE: (Proof of delivery) // 9630091247
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Mohd Imran <[email-masked]>, Akshay Berry <[email-masked]>, Muzahir Abbas <[email-masked]>, "Anwar P. Panery" <[email-masked]>, Ashish Karini <[email-masked]>
Date: Fri, 26 Feb 2021 16:39:44 +0000

@Apoorv Joshi<mailto:[email-masked]>

Courier did not upload POD.

Please go ahead with the refund.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Friday, February 26, 2021 7:02 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mohd Imran <[email-masked]>; Akshay Berry <[email-masked]>; Muzahir Abbas <[email-masked]>; Anwar P. Panery <[email-masked]>; Ashish Karini <[email-masked]>
Subject: Re: (Proof of delivery) // 9630091247
Importance: High

External email sender, please take precaution.
Hi Team,

Please assist in getting the POD, customer is denying receiving the below mentioned order number however, as per tracking the order is showing delivered on Jan 22, 2021. Customer is also complaining that he received a call from our courier regarding the delivery but they delivered it to a wrong address and when the customer tried calling back the delivery partner's number nobody picked up his call or replied to him on whatsapp.

Please look into this and assist to get this closed. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 3:17:34 AM
Subject: (Proof of delivery) // 9630091247

Hi Team,

Problem Statement: What is the issue (Proof of delivery)

Order Date : 21/01/2021

Order ID: 9630091247
Tracking ID: FP012121001447

Assistance Required: Need Urgent Delivery

Issue Description: As per tracking details the order is delivered on 22/01/2021 tomer claims that he did not receive the order .
kindly provide us the POD.

Regards,
Shafeeque

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