Subject: Re: WWD return and refund: Case id - 2023087 Order Number: 9628052843
From: Manish Kumar <[email-masked]>
To: Eugene Ocoy <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Babyshop Home Delivery <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Con Loc <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, jessie caparas <[email-masked]>, malik ismail <[email-masked]>, Deepak Damodaran <[email-masked]>
Date: Thu, 25 Feb 2021 06:30:21 -0700 (MST)

Hi Eugene, 

The refund has still not been processed for the below item, please do the needful as the customer is chasing us on a continuous basis. 

Thank you for your help. 

Regards, 
Manish 

From: "Eugene Ocoy" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Cc: "Babyshop Home Delivery" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Con Loc" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "jessie caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Deepak Damodaran" <[email-masked]> 
Sent: Saturday, February 20, 2021 4:23:13 PM 
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843 

Hi Team, 

We will send the item tomorrow morning delivery. 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
Tel:+971 4 809 4861 Mob:+971 506983147 

Email: [email-masked] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Manish Kumar <[email-masked]> 
Sent: Saturday, February 20, 2021 2:37 PM 
To: Eugene Ocoy <[email-masked]>; Akshay Berry <[email-masked]> 
Cc: Babyshop Home Delivery <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Con Loc <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Deepak Damodaran <[email-masked]> 
Subject: Re: WWD return and refund: Case id - 2023087 Order Number: 9628052843 

External email sender, please take precaution. 

Hi Team, 

Please assist to close the below case as the customer is still chasing us for his refund. 

Thank you for your help. 

Regards, 

Manish 

From: "Eugene Ocoy" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Akshay Berry" < [ mailto:[email-masked] | [email-masked] ] >, "Babyshop Home Delivery" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Con Loc" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Deepak Damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 7, 2021 3:27:11 PM 
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843 

Hi Akshay, 

We have received the item, Since the order is WWD we will send back to concept to process the return. 

Thanks & Regards, 

Eugene Ocoy 

E-COM CONLOC 
Landmark Group, Jebel Ali Industrial Area 1, 
Dubai, United Arab Emirates P.O. Box 24570 
[ tel:+971 | Tel:+971 ] 4 809 4861 Mob:+971 506983147 

Email: [ mailto:[email-masked] | [email-masked] ] 

Shop online at: http:\\www.landmarkshops.com\shoemart 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 07, 2021 1:46 PM 
To: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Eugene Ocoy < [ mailto:[email-masked] | [email-masked] ] >; Con Loc < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843 

[ mailto:[email-masked] | @Eugene Ocoy ] [ mailto:[email-masked] | 
@Con Loc ] Please confirm if you have received the item from the delivery team? 

161602463 - - Graco Slimfit Fiery Red Car Seat – 1pc 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 4, 2021 7:40 AM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843 

Hi Akshay, 

Stock already collected on 27 th Jan 20 from customer home and handed over the collected stock to respective team. 

Best Regards, 

Dhan Bahadur Rai 

COD operations, Babyshop, Jebel ali, Dubai, UAE. 

Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077 

Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797 

[ mailto:[email-masked] | [email-masked] ] | Join our Social Circle : 

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P " Please consider the environment before printing the mail. save the greenery to save the earth. " 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 3, 2021 6:55 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Babyshop Home Delivery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: WWD return and refund: Case id - 2023087 Order Number: 9628052843 

[ mailto:[email-masked] | @Babyshop Home Delivery ] Please confirm if the item is received in WH. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 3, 2021 5:29 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: WWD return and refund: Case id - 2023087 Order Number: 9628052843 

External email sender, please take precaution. 

Hi Team, 

Please check on the below concern and advise. 

Please note that there is no RMA created on hybris. 

Regards 
Shakeeb 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 2, 2021 2:51:49 PM 
Subject: WWD return and refund: Case id - 2023087 Order Number: 9628052843 

Hi Team, 

Problem statement: The customer has reported that the below item has been collected from his home however the refund has not been processed for the same and also informed that he has not recieved any return slip. 

Case id - 2023087 

Order Number: 9628052843 

Order Created: 1/11/2021 

Delivery date: 1/14/2021 

Item Name: 161602463 - - Graco Slimfit Fiery Red Car Seat 

Item cost: AED 599.00 

Quantity: 1 

Assistance Required: Please look into the issue and process the refund for the same if the item has already collected. 

Regards, 

Manish 

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