Subject: New Reply Received - Re:
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 25 Feb 2021 08:51:43 +0000 (UTC)

Hi Manish Kumar,  The customer has responded to the ticket.  Re:   Ticket comment <div>Hello,</div>
<div><br></div>
<div>As of this time, the items are still not picked up. I hope for a positive and quick action in this.</div>
<div><br></div>
<div>Thanks,</div>
<div>Elena <br><br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Feb 25, 2021, at 11:56 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr"><div dir="ltr">Hi lyn,</div></div>
<div dir="ltr"><div dir="ltr">
<div style="margin-bottom: 0.0001pt"><br></div>
<div style="margin-bottom: 0.0001pt">Thank you for getting in touch with us.</div>
<div><br></div>
<div dir="ltr">We are truly sorry to hear that our courier team failed to pickup the items from you for the order id - 9630289016. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </div>
<div><br></div>
<div dir="ltr">We can understand your frustration here. Please be assured as we have again escalated this issue with our courier team and they will arrange a pickup for your items. </div>
<div dir="ltr"><br></div>
<div>Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
</div></div>
</div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1817324